Virtual Assistant Case Study

Discover how our engineers helped an edtech giant build an AI-powered virtual assistant

About the client

The client is one of the world’s largest and most diverse education providers. They offer higher education programs, professional training and certifications, test preparation and student support services. The company operates in over 30 countries, has over 10,000 employees worldwide, and thousands of customers, from universities to businesses.

About the project

The goals


Increase efficiency and productivity

The client needed to significantly speed up the work of the customer success teams, in order to handle more customer inquiries efficiently.


Reduce lead time

The goal was to build an AI-powered virtual assistant to reduce the time required for searching extensive and complex product catalogues.

Zartis AI

The Zartis team

A dedicated team of Zartis AI Consultants started working on the project from scratch. The virtual assistant helps customer success teams by finding answers in complex documentation and enables them to deal with repetitive questions in a more efficient way. 

About the project

The solution

A custom-built VA

Zartis’ AI experts delivered a custom PoC within 2 weeks. From selecting the right LMM and tech stack to designing the architectural model, our team started working on the development of a scalable virtual assistant, that can support multiple locations and languages.

Actionable data insights

The virtual assistant constantly analyses incoming inquiries and provides insights on the type, content, and the volume in order to guide future process or documentation improvements within the team.

The results

PoC in 2 weeks

Zartis AI consultants delivered a fully functional, custom Proof of Concept that ensures business requirements alignment within 2 weeks.

AI automation for workflows

60% faster handling

With the help of the AI virtual assistant, the customer success team unlocked a 60% reduction in average handling time of sales queries.

AI automation for workflows

10x faster market entry

We were able to achieve a whopping 10x reduction in time to market for new languages, unlocking the full power of NLP to provide support in many languages.

minimum AI hallucination

Minimised hallucinations

We restructured the data and documentation, and enabled the AI model to access and serve information more reliably.

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